MasTec Advanced Technologies, a division of MasTec, Inc. - as seen on "Undercover Boss," is one of the country's largest providers of installation services. The Security Team at MasTec Advanced Technologies installs residential home security and personalizes home automation on behalf of AT&T's Digital Life products. This group has had rapid expansion across the United States with 150% growth in the last year.
What do Field Technicians do?
Our Home Security Installation Technicians (Field Technicians) are responsible for the tasks associated with the design, installation, upgrade and repair of home security systems. Field Technicians use communication, technical knowledge, problem solving, and sales skills to deliver the highest level of customer service.
Some essential duties of our Field Technicians are to:
Prepare for installations, upgrades, repairs and disconnects by reviewing work orders, gathering equipment, supplies and tools and coordinating schedules with customers by pre-calling customers to verify appointments and confirm customer receipt of equipment.
Plan installations by evaluating location, locating access and laying-out equipment and wiring plan.
Establish security systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
Conducts customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impacts.
Ensure that "World Class" customer service is provided to promote superior customer satisfaction by actively participating in individual and team efforts to support customer satisfaction.
What's in it for you?
Aside from a great place to work and rewarding feeling that you've made someone's day, our company does provide our teams with excellent benefits! We offer competitive benefits including health, vision & dental plans, life & supplemental life insurance, short & long-term disability, 401(k), vacation & holiday pay, employee assistance program, paid training, company-paid smartphone, employee referral bonuses, and discounted stock purchase plan. But that's not all! We also have partnerships with different companies to bring you discounted gym memberships, hotels, Dell computers, mobile phones and services, and personal vehicle purchases.
Come join a leader in the industry today!
High school diploma or equivalent required (Technical school training is a plus)
Licensed per state and local requirements for Security/Burglar Alarm and Fire Alarm (as required)
Minimum of one (1) year performing residential security & alarm installation and service is highly preferred
Candidates with the following qualifications/experience may be considered on a case-by-case basis: completed a technical school program, received certification in security/surveillance, experience as an electrician's helper or equivalent, 3+ years of residential construction experience, and 1+ year of experience installing TV/phone/internet.
MasTec Advanced Technologies is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.