12/18 Customer Service Associate (Chicago)

Barcodes, Inc., North America's leading provider of barcode, mobile computing, point-of-sale and RFID products and solutions, seeks a Customer Service Associate to work on our Sales Team in our downtown Chicago office.

Established in 1994, Barcodes has thousands of customers, including two-thirds of the Fortune 500, and a strong team with years of industry experience.

The Customer Service Associate role will interact directly with our customers and our sales associates via phone and email, both before and after a purchase. Their goal will be to maximize customer satisfaction by ensuring questions are answered and issues are resolved in a timely, professional manner.

Please note the hours for this role are 10:30am -- 7:00pm, Monday -- Friday.

Job Responsibilities
• Communicate with customers to resolve issues
o Answer customer service calls from customers regarding questions on their order
o Respond to customer service emails from customers regarding questions on their order
o Contact customer regarding issues with their order via phone and email
o Address customer inquiries related to order returns in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed
o Log and communicate recurring customer issues and/or complaints to team leadership
• Communicate with Account Managers regarding their customers' accounts
• Process and track Return Material Authorizations (RMA)s
o Approve RMA requests
o Track RMA request approvals from vendors
o Update RMA system and notate denials, approvals, tracking numbers, and credits
o Investigate RMA issues and work with Account Manager, if necessary
• Escalate any issues to Customer Service Team Lead
• Please note the hours for this role are 10:30am -- 7:00pm, Monday -- Friday

Accountabilities and Performance Measures
• Accuracy of Work
• Timeliness of Work
• Customer Satisfaction

Preferred Characteristics
• Detail oriented
• Strong computer skills
• Strong communication skills
• Fast-paced
• Ability to work independently

Required Competencies
Responsiveness, Resourcefulness, Reliability, Basic Computer Skills, Customer Focus, Communication


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