6/3 E-Commerce Customer Service Representative (Bensenville)

Job Description:

MMAWarehouse.com is the leading e-commerce Mixed Martial Arts (MMA) retailer. We are looking to hire a full time customer service representative to join our team! This position is 1st shift, Monday - Friday from 8:30am - 5:00pm.

Candidates must have a thorough knowledge of the retail process and possess excellent customer service skills. The customer service representative performs duties in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and the Company.

Duties:

- Respond to large volume of customer service emails, phone calls and live chats in a quick, polite and efficient manner

- Assist customers with order questions and problems; summarize and enter detailed notes regarding customer inquiries

- Process customer returns

- Communicate with vendors regarding defective items

- Enter inbound phone orders for customers

- Prepare shipments by picking, packing, and labeling packages

- Contribute to team effort by accomplishing related tasks as needed

Skills/Qualifications:

- Excellent written and verbal communication skills

- Strong interpersonal skills

- Detail oriented and a self-starter

- Strong decision making and problem solving skills

- Must be personable, friendly and able to work efficiently under time constraints

Requirements:

- Must have at least one year of customer service experience - retail environment preferred

- Type at least 40-60 WPM

- Computer proficient

- Must pass a background check

In return for the experiences listed above, we will provide a casual environment, PTO and a 401K plan.

Please send your resume for consideration: qbtmh-5047361571@job.craigslist.org

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