Minutes before Quintonio Legrier was shot and killed by a Chicago police officer, he pleaded with a 911 operator to send police. But nobody was sent his way. That operator was later disciplined.
That might have you wondering what you have to do or say to get immediate help from 911.
At a safety seminar this week, DNA Info reports, a police commander suggested operators work off a script. He said if callers use key phrases -- for example, "in progress" or "occurring right now" -- they will convey a sense of urgency that will give their incident higher priority.
He also said operators use computer screens which won't flip to the next page until certain answers --which often seem repetitive --are provided.
On Friday, when we talked with OEMC, a spokesperson denied that any scripts are used. She said calls are placed into one of five "event types." For example, shots fired is priority one, dogs barking is priority 3. Operators ask for an address, a description of the offender or a vehicle, the direction of flight, and whether a weapon is involved.
OEMC said you should never say there is a weapon just to get a faster response.