Chicago residents frustrated after company cuts off their Internet connection

CHICAGO (FOX 32 News) - This may have happened to you at some point: you get out your laptop only to find your internet connection has crashed and you can't check your emails or surf the web.

It’s happened to dozens or possibly hundreds of residents who live in the same downtown high-rise.

FOX 32: Your internet being cut off came as a complete surprise?

“Yah, I was not expecting it when I got home Wednesday,” said condo resident Megan Barta.

Barta is a recruiter who does a lot of work from her West Loop condo in the Admiral's Pointe building. So, she was caught off guard when her internet connection was cut off without warning two days ago.

“I have talked to quite a few other residents, and everyone's kind of scrambling, trying to figure out what to do,” Barta said.

She blames a company called Access Media Three, which sold its operations in her building to Access Media Holdings last July. Access Media Three specialized in providing phone, cable and internet packages to high-rises and apartment buildings.

Last summer, though, Admiral Pointe's condo association sued Access Media three, claiming that for three years residents had been shortchanged on internet speeds and overcharged for services.

“We've definitely had issues with Access Media, coming to fix it, and even when they have, its' not actually being fixed,” Barta said.

Access Media Three never responded so a judge allowed the condo association to terminate its contract with the company. Ten days ago, cable service to the building was cut off. Then, on Wednesday, internet services were cut off.

A spokesperson for Access Media Holdings, which took over the accounts, says it was the building's managers who directed them to stop delivering services and those managers were supposedly keeping the residents informed.

The property's managers and condo association attorneys declined to talk about the sudden shutoffs. Residents have been told it could be three months before the building's cable and internet systems are up and running with a new provider.

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