Local company accused of ripping off diabetics

A local company is accused of ripping off diabetics.

Keith Zrout is diabetic and needs to test his blood sugar often.

“My doctor wants me to test 8 times a day, which is a little excessive,” he said.

Zrout says he's left with extra test strips every month and started selling those for cash on a site called cashnowoffer.com.

“They sent me a prepaid package from the post office, put the test strips in there, put the label on it, mailed it off, 5 days later, got a check,” Zrout said.

He says the service was working great, until he sent in some strips in mid-December. But weeks later, Zrout still didn't have a check. 

“After Christmas I sent them a few more emails, nothing. I called them, went straight to voicemail,” he said.

Finally, out of the blue in March, he got paid. 

It took like 3 months,” Zrout said.

But according to the Better Business Bureau, Zrout is one of the lucky ones. 

“Most of the consumers are alleging that they're sending in these diabetic test strips, and they're not getting paid,” said Steve Bernas of the BBB.

The BBB has now issued a warning after hearing from hundreds of consumers who say they sent in test strips and didn't receive money.

“Consumers think, wow, I can make quick cash on this, now it's, months have gone by and they're still not receiving any payment,” Bernas said.

The BBB says do your due diligence on any company before doing business with them.

And Zrout has this message for "Cash Now Offer."

“Pay people. Just do what's right. You took their test strips,” he said.

The company's CEO tells us all customers will be paid, though he acknowledges that payments are delayed. He says "Cash Now Offer" is working with the BBB and plans to resolve all complaints.

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