6/3 E-Commerce Customer Service Representative (Bensenville)





Job Description:

MMAWarehouse.com is the leading e-commerce Mixed Martial Arts (MMA) retailer. We are looking to hire a full time customer service representative to join our team! This position is 1st shift, Monday - Friday from 8:30am - 5:00pm.

Candidates must have a thorough knowledge of the retail process and possess excellent customer service skills. The customer service representative performs duties in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and the Company.


- Respond to large volume of customer service emails, phone calls and live chats in a quick, polite and efficient manner

- Assist customers with order questions and problems; summarize and enter detailed notes regarding customer inquiries

- Process customer returns

- Communicate with vendors regarding defective items

- Enter inbound phone orders for customers

- Prepare shipments by picking, packing, and labeling packages

- Contribute to team effort by accomplishing related tasks as needed


- Excellent written and verbal communication skills

- Strong interpersonal skills

- Detail oriented and a self-starter

- Strong decision making and problem solving skills

- Must be personable, friendly and able to work efficiently under time constraints


- Must have at least one year of customer service experience - retail environment preferred

- Type at least 40-60 WPM

- Computer proficient

- Must pass a background check

In return for the experiences listed above, we will provide a casual environment, PTO and a 401K plan.

Please send your resume for consideration: qbtmh-5047361571@job.craigslist.org