Kohl's to start accepting Amazon returns this July
(FOX 2) - It's about to be even easier to make an Amazon return - and you won't even need a box to do it.
Kohl's announced on Tuesday that it will start accepting returns for items bought on Amazon starting in July. This policy, which is currently in place in a select few stores in Chicago, Milwaukee, and Los Angeles, will be rolled out across the country in July.
Kohl's started the policy back in 2017 when stores started selling Amazon smart-home products and other items - while also accepting Amazon returns at about 100 locations. Now it's expanding the partnership to all 1,150+ locations across the U.S.
Shoppers won't even have to package up the item. They can bring in whatever it is that needs returned without a box or label and Kohl's will accept it and process it for Amazon.
"We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country," said Michelle Gass, Kohl’s chief executive officer. "Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers."
Amazon returns today require a box and a shipping label and you have to drop it at a UPS, put in your mailbox, or take it to a drop off facility. Whatever way - you have to have a label and, sometimes, returns on free.
With Kohl's, the items can be returned free of charge, regardless of the reason and whether they're packaged or unpackaged for shipping. Kohl's will accept it, process the return and send it to Amazon return centers on behalf of customers.