Airline Passengers Bill of Rights: Here's what's inside proposed bill when flights get canceled or delayed
Many travelers were left in dismay after Southwest Airlines' holiday meltdown that resulted in the cancelations of thousands of flights, stranding people in unfamiliar cities across the U.S.
Southwest Airline in hotseat over holiday meltdown
Southwest Airlines' leadership testified on Capitol Hill promising to do better and specifically answering to the need for more robust plane deicing procedures at Midway.
Senate panel probes holiday meltdown at Southwest Airlines
A senior executive of Southwest Airlines apologized to a Senate committee Thursday for a December meltdown and said the airline is upgrading software to help fix its inability to reassign crews after the winter storm.
Southwest mess: Frustrated fliers still waiting for bags
The fallout continues over Southwest's recent meltdown, and many customers are still without their bags.
Southwest passenger suing airline over failure to provide refunds
The recent mass cancelation of Southwest Airlines flights has now resulted in a lawsuit.
Southwest Airlines tells passengers service will be 'back to normal' Friday
Day four of 'where's my luggage?' continues.
Southwest cancels another 2,300 flights, expects normal operations to resume Friday
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days, including canceling another 2,350 flights Thursday.
Southwest cancels another 2,300 flights, expects normal operations to resume Friday
Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.
Chaos continues at Midway as passengers hope to retrieve missing luggage
The situation with Southwest Airlines appears to be getting slightly better, but there is still plenty of finger-pointing.
Southwest pilots blast leadership over 'absolutely preventable' travel mess
Pilots for Southwest Airlines issued a scathing response to the logistical meltdown this weekend, saying no one was surprised by it except for the company's leadership.
Southwest pilots blast leadership over travel mess
The Southwest Airlines Pilots Association said it believes the mess that kicked off last week was entirely preventable.
Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage
The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.
"Southworst" - Chicago travelers voice frustration with Southwest Airlines as meltdown continues at Midway Airport
Travelers at Midway Airport sounded off on Southwest Airlines Wednesday after hundreds of canceled flights plagued their holiday travel plans.
Holiday travel fiasco leaves thousands stranded
The U.S. Department of Transportation says it will look into Southwest Airlines after 3,000 flights were canceled.
Southwest Airlines may serve alcohol on board in spring
Omicron disrupted plans to bring back the service in February
Southwest pilot under investigation for using 'Let's go, Brandon' phrase
Southwest is investigating a pilot who used a phrase that's become a stand-in for insulting President Joe Biden over the plane's public address system.