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Southwest Airlines

Airline Passengers Bill of Rights: Here's what's inside proposed bill when flights get canceled or delayed

Airline Passengers Bill of Rights: Here's what's inside proposed bill when flights get canceled or delayed

Many travelers were left in dismay after Southwest Airlines' holiday meltdown that resulted in the cancelations of thousands of flights, stranding people in unfamiliar cities across the U.S. 

February 10
Southwest Airline in hotseat over holiday meltdown
video

Southwest Airline in hotseat over holiday meltdown

Southwest Airlines' leadership testified on Capitol Hill promising to do better and specifically answering to the need for more robust plane deicing procedures at Midway.

February 9
Senate panel probes holiday meltdown at Southwest Airlines
video

Senate panel probes holiday meltdown at Southwest Airlines

A senior executive of Southwest Airlines apologized to a Senate committee Thursday for a December meltdown and said the airline is upgrading software to help fix its inability to reassign crews after the winter storm.

February 9
Southwest mess: Frustrated fliers still waiting for bags
video

Southwest mess: Frustrated fliers still waiting for bags

The fallout continues over Southwest's recent meltdown, and many customers are still without their bags.

January 5
Southwest passenger suing airline over failure to provide refunds
video

Southwest passenger suing airline over failure to provide refunds

The recent mass cancelation of Southwest Airlines flights has now resulted in a lawsuit.

January 4
Southwest Airlines tells passengers service will be 'back to normal' Friday
video

Southwest Airlines tells passengers service will be 'back to normal' Friday

Day four of 'where's my luggage?' continues.

December 29, 2022
Southwest cancels another 2,300 flights, expects normal operations to resume Friday
video

Southwest cancels another 2,300 flights, expects normal operations to resume Friday

Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days, including canceling another 2,350 flights Thursday.

December 29, 2022
Southwest cancels another 2,300 flights, expects normal operations to resume Friday

Southwest cancels another 2,300 flights, expects normal operations to resume Friday

Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.

December 29, 2022
Chaos continues at Midway as passengers hope to retrieve missing luggage
video

Chaos continues at Midway as passengers hope to retrieve missing luggage

The situation with Southwest Airlines appears to be getting slightly better, but there is still plenty of finger-pointing.

December 28, 2022
Southwest pilots blast leadership over 'absolutely preventable' travel mess

Southwest pilots blast leadership over 'absolutely preventable' travel mess

Pilots for Southwest Airlines issued a scathing response to the logistical meltdown this weekend, saying no one was surprised by it except for the company's leadership.

December 28, 2022
Southwest pilots blast leadership over travel mess
video

Southwest pilots blast leadership over travel mess

The Southwest Airlines Pilots Association said it believes the mess that kicked off last week was entirely preventable.

December 28, 2022
Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage

Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage

The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.

December 28, 2022
"Southworst" - Chicago travelers voice frustration with Southwest Airlines as meltdown continues at Midway Airport
video

"Southworst" - Chicago travelers voice frustration with Southwest Airlines as meltdown continues at Midway Airport

Travelers at Midway Airport sounded off on Southwest Airlines Wednesday after hundreds of canceled flights plagued their holiday travel plans.

December 28, 2022
Holiday travel fiasco leaves thousands stranded
video

Holiday travel fiasco leaves thousands stranded

The U.S. Department of Transportation says it will look into Southwest Airlines after 3,000 flights were canceled.

December 27, 2022
Southwest Airlines may serve alcohol on board in spring

Southwest Airlines may serve alcohol on board in spring

Omicron disrupted plans to bring back the service in February

January 28, 2022
Southwest pilot under investigation for using 'Let's go, Brandon' phrase

Southwest pilot under investigation for using 'Let's go, Brandon' phrase

Southwest is investigating a pilot who used a phrase that's become a stand-in for insulting President Joe Biden over the plane's public address system.

November 1, 2021

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