Southwest passenger suing airline over failure to provide refunds

This week, CEO Bob Jordan wrote a letter apologizing to customers about the chaos and offered those impacted 25,000 frequent-flier points, which is equivalent to about $300. These are in addition to customers' reimbursements and refunds. However, many customers say they are now facing delays on the airline's website when trying to apply the points to their account.

'Inexcusable': Chaos continues at Midway after Southwest cancels 2,400 more flights

“I’m sorry, it’s 2022 how could you at least not be able to scan [luggage] tags so people can go online and say, ‘oh it’s here, or it hasn’t made it,’” one passenger said. 

Southwest cancels another 2,300 flights, expects normal operations to resume Friday

Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.

CDA says flight disruption with Southwest will be considered 'controllable' --- What that means for passengers

The Chicago Department of Aviation said every flight disruption between Dec. 24 and Mon. Jan. 2 will be considered “controllable” and the airline will reimburse “reasonable” incidental expenses.

Rideshare drivers plan to refuse rides to people at O'Hare
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As if the flight situation wasn't bad enough, people lucky enough to land at O'Hare Airport might not be able to get a ride!