Chicago drivers lost 155 hours of their lives while stuck in traffic in 2022: study
Chicago drivers spent the highest amount of hours stuck in traffic in 2022, a new traffic study shows.
Promotions, not job cuts, follow Southwest Airlines holiday chaos
Southwest announced five promotions to help with operations. The airline canceled thousands of flights in late December because of a winter storm.
Southwest passenger suing airline over failure to provide refunds
This week, CEO Bob Jordan wrote a letter apologizing to customers about the chaos and offered those impacted 25,000 frequent-flier points, which is equivalent to about $300. These are in addition to customers' reimbursements and refunds. However, many customers say they are now facing delays on the airline's website when trying to apply the points to their account.
'Inexcusable': Chaos continues at Midway after Southwest cancels 2,400 more flights
“I’m sorry, it’s 2022 how could you at least not be able to scan [luggage] tags so people can go online and say, ‘oh it’s here, or it hasn’t made it,’” one passenger said.
Southwest cancels another 2,300 flights, expects normal operations to resume Friday
Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.
CDA says flight disruption with Southwest will be considered 'controllable' --- What that means for passengers
The Chicago Department of Aviation said every flight disruption between Dec. 24 and Mon. Jan. 2 will be considered “controllable” and the airline will reimburse “reasonable” incidental expenses.
Southwest flight cancellations continue to snowball as Congress vows investigation
Transportation Secretary Pete Buttigieg also said his agency would examine Southwest's cancellations and whether the airline was meeting its legal obligations to stranded customers.
Southwest pilots blast leadership over 'absolutely preventable' travel mess
Pilots for Southwest Airlines issued a scathing response to the logistical meltdown this weekend, saying no one was surprised by it except for the company's leadership.
Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage
The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.
