'We messed up': Southwest leadership testifies on Capitol Hill promising to do better
Southwest Airlines' leadership testified on Capitol Hill promising to do better and specifically answering to the need for more robust plane deicing procedures at Midway.
Southwest Airlines' leadership testified on Capitol Hill promising to do better and specifically answering to the need for more robust plane deicing procedures at Midway.
Southwest Airlines exec offers up explanation for Christmas meltdown
Chief operating officer Andrew Watterson said it 'struggled to keep the operation moving' at 'key airports.'
Chief operating officer Andrew Watterson said it 'struggled to keep the operation moving' at 'key airports.'
Chicago customs agents seize over $500K in counterfeit currency, merchandise at O’Hare
Customs agents seized more than $500,000 in counterfeit currency and merchandise at O’Hare International Airport last week.
Customs agents seized more than $500,000 in counterfeit currency and merchandise at O’Hare International Airport last week.
Vegas-bound United flight forced to land in Nebraska after engine problems
United Airlines described what happened as a "technical issue."
United Airlines described what happened as a "technical issue."
50-car train derailment causes massive fire, evacuations in Ohio
About 50 cars derailed in East Palestine as a train was carrying a variety of freight from Madison, Illinois, to Conway, Pennsylvania.
About 50 cars derailed in East Palestine as a train was carrying a variety of freight from Madison, Illinois, to Conway, Pennsylvania.
Officials celebrate completion of Terminal 5 expansion at O'Hare Airport
Nearly four years after breaking ground, Mayor Lori Lightfoot and the Chicago Department of Aviation celebrated the grand opening of the O'Hare International Terminal Expansion.
Nearly four years after breaking ground, Mayor Lori Lightfoot and the Chicago Department of Aviation celebrated the grand opening of the O'Hare International Terminal Expansion.
Frontier Airlines to offer nonstop flight from Midway to Puerto Rico
Frontier is also launching a “GoWild!” summer pass, allowing travelers to take unlimited flights between these months.
Frontier is also launching a “GoWild!” summer pass, allowing travelers to take unlimited flights between these months.
Officials celebrate completion of O?Hare Airport's new Terminal 5 expansion
Mayor Lori Lightfoot attended the grand opening celebration for the Terminal 5 extension. It's part of an $8.5 billion overhaul at the airport that's been underway since 2016.
Mayor Lori Lightfoot attended the grand opening celebration for the Terminal 5 extension. It's part of an $8.5 billion overhaul at the airport that's been underway since 2016.
Rolex watches, Tiffany jewelry among $686K in counterfeit goods confiscated in Chicago
Customs agents at O'Hare Airport on Sunday seized two large shipments of counterfeit jewelry and apparel that would have been worth over hundreds of thousands of dollars had it been genuine.
Customs agents at O'Hare Airport on Sunday seized two large shipments of counterfeit jewelry and apparel that would have been worth over hundreds of thousands of dollars had it been genuine.
Plane's nose gear collapses on landing at O’Hare; no injuries
No one was injured Friday after a plane with an apparent landing gear issue landed at O’Hare International Airport.
No one was injured Friday after a plane with an apparent landing gear issue landed at O’Hare International Airport.
TSA discovers fewer guns at Chicago airports in 2022, nationwide is a different story
Passengers at O'Hare and Midway brought firearms less frequently than the national average.
Passengers at O'Hare and Midway brought firearms less frequently than the national average.
Airline execs pushing for more spending, staff after FAA systems failure
Airlines are calling on federal authorities to bolster FAA staff and spending after its technological glitch earlier this week.
Airlines are calling on federal authorities to bolster FAA staff and spending after its technological glitch earlier this week.
Air travel across US thrown into chaos after computer outage
Thousands of flights across the U.S. were canceled or delayed Wednesday after a government system that offers safety and other information to pilots broke down, stranding some planes on the ground for hours.
Thousands of flights across the U.S. were canceled or delayed Wednesday after a government system that offers safety and other information to pilots broke down, stranding some planes on the ground for hours.
Here's where drivers are stuck in traffic for a whopping 155 hours a year
Three of the five most congested cities in the world are here in the U.S. Did yours make the list?
Three of the five most congested cities in the world are here in the U.S. Did yours make the list?
Chicago flights canceled and delayed after FAA systemwide outage
Hundreds of flights were delayed and canceled in Chicago on Wednesday morning after the Federal Aviation Administration reported a system failure nationwide, temporarily grounding all domestic flight departures.
Hundreds of flights were delayed and canceled in Chicago on Wednesday morning after the Federal Aviation Administration reported a system failure nationwide, temporarily grounding all domestic flight departures.
Southwest mess: Frustrated fliers still waiting for bags
The fallout continues over Southwest's recent meltdown, and many customers are still without their bags.
The fallout continues over Southwest's recent meltdown, and many customers are still without their bags.
Southwest passenger suing airline over failure to provide refunds
This week, CEO Bob Jordan wrote a letter apologizing to customers about the chaos and offered those impacted 25,000 frequent-flier points, which is equivalent to about $300. These are in addition to customers' reimbursements and refunds. However, many customers say they are now facing delays on the airline's website when trying to apply the points to their account.
This week, CEO Bob Jordan wrote a letter apologizing to customers about the chaos and offered those impacted 25,000 frequent-flier points, which is equivalent to about $300. These are in addition to customers' reimbursements and refunds. However, many customers say they are now facing delays on the airline's website when trying to apply the points to their account.
Southwest passenger suing airline over failure to provide refunds
The recent mass cancelation of Southwest Airlines flights has now resulted in a lawsuit.
The recent mass cancelation of Southwest Airlines flights has now resulted in a lawsuit.
'Inexcusable': Chaos continues at Midway after Southwest cancels 2,400 more flights
“I’m sorry, it’s 2022 how could you at least not be able to scan [luggage] tags so people can go online and say, ‘oh it’s here, or it hasn’t made it,’” one passenger said.
“I’m sorry, it’s 2022 how could you at least not be able to scan [luggage] tags so people can go online and say, ‘oh it’s here, or it hasn’t made it,’” one passenger said.
Southwest Airlines tells passengers service will be 'back to normal' Friday
Day four of 'where's my luggage?' continues.
Day four of 'where's my luggage?' continues.